Alcatel-Lucent Enterprise, one of the principal suppliers of telecommunications solutions and services for companies, and C&G IT Solutions, a leading firm from Andalusia in managing the global operations of manufacturers and operators thanks to an innovative platform that centralises procedures, have reached an agreement to offer operations services to Telefónica  customers in Spain.
The speed of its processes and its swiftness in dealing with incidents are two factors that have proven to be key in leading both Alcatel-Lucent Enterprise and Telefónica to trust in the services provided by C&G IT Solutions, a company accelerated through Wayra, the Telefónica Open Future_  accelerator.
Under the agreement, assessed for 2017 at over 9 million euros, C&G IT Solutions will provide operational support for close to 1 million users, who will benefit from a highly innovative technological platform for operational management which will expedite processes. This will result in greater swiftness of action and growing satisfaction by the users of the telephone and multimedia services and the network infrastructure.
“I am excited about continuing to develop our strategic agreement with Telefónica, increasingly focusing on cloud-based communication services, and I am thrilled in this regard that we have become involved with C&G, as they are capable of being very efficient in managing our orders, their operations, monitoring, dealing with guarantees and the electronic relationship with customers”, highlighted Jean-Clovis Pichon, CEO of Alcatel-Lucent Enterprise Spain.
“We can only obtain different results by doing things differently. At C&G IT Solutions we highlight not only providing the service but also process quality and innovation. It is a case of constant reinvention which is committed to confidence, team management and productivity. In short, we contribute to improving the user experience through their technological devices: we provide visibility for users during the process, we reduce response times, we apply technology to automate services, among other things”, said Alejandro Costa, CEO of C&G IT Solutions.
The contribution made by C&G IT Solutions at a technological level is a clear example of the investment large companies are currently making in development and innovation from external sources, mainly the entrepreneurial ecosystem.
“Response times becoming increasingly faster and satisfaction levels rising in the customer care service is good news. This is a clear demonstration of the role played by open innovation and entrepreneurial projects in developing technological solutions that end up positively affecting the customer and which Telefónica and Alcatel-Lucent Enterprise are embracing with this agreement with C&G”, commented Javier Placer, CEO of Telefónica Open Future_.